A picture showing a rugged coastline, wide sandy beach, and rocky tidal ponds near a tall seacliff.

Laura Klappenbach

Technical Writing · Science Writing · Medical Writing

OVERVIEW

Skilled, proven professional with over 20 years of experience in technical, science, and medical writing. Expert in authoring, editing, and publishing high-quality, modern, multi-platform digital content.

Absorbs technical information quickly and presents it logically. Collaborates with subject matter experts to transform information into clear, impactful content. Customizes writing style to target intended audiences and achieve business objectives. Creates content that educates readers about complex topics, increases product awareness, and inspires curiosity and engagement.

CAREER OBJECTIVES

SKILLS & TOOLS

Technical Writing · Science Writing · Creating Engaging Content · Storytelling · Task-Based Writing · Content Strategy · Minimalist Writing · Clarity, Precision, and Accuracy

Content Management Systems · Dita · Oxygen · Arbortext · Git · GitHub · Agile · Scrum · Kanban · Bitbucket · Sourcetree · Jira


CURRENT POSITION

Rocket Software - Principal Technical Writer

Leverages information architecture principles to author, modernize, and restructure large, complex document libraries. Optimizes content style and technical accuracy to increase customer satisfaction and reduce support calls.

Mentors and coaches fellow writers. Fosters cross functional collaborations and streamlines documentation work flow practices. Spearheads multiple complex documentation projects simultaneously and prioritizes work to meet aggressive deadlines.

Collaborates to improve document consistency across product suites. Rearchitects legacy documentation for efficient migration into a component content management system (CCMS).


ORGANIZATIONS AND INTERESTS


EBOOK PRODUCTIONS

Produces open-source ebooks on a volunteer basis for Standard Ebooks:


ADDITIONAL INFORMATION

To find out more, please see my LinkedIn Profile or download a PDF of my CV. Samples of my writing are available in the Publications section of my LinkedIn profile.